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Add us to your email's safelist

Have you experienced problems receiving our email? If so, it may have been mistakenly filtered out of your inbox. Please note that you may have to complete the following steps for email sent from in order to ensure that you will receive all our email communications.

Below, where we reference "[newsletter]@[YourCompany].com" - this means our main email address:  This email address is being protected from spambots. You need JavaScript enabled to view it.

AOL (for version 9.0)

  1. Click the Mail menu and select Address Book.
  2. Wait for the Address Book window to pop up, then click the Add button.
  3. Wait for the Address Card for New Contact window to load.
  4. Once loaded, cut and paste "[newsletter]@[YourCompany].com" into the "Other E-Mail" field.
  5. Make our From address the Primary E-Mail address by checking the associated check box.
  6. Click the Save button.
  7. For existing subscribers that are seeing messages in the spam folder, open the newsletter and click the This Is Not Spam button.
  8. Add "[newsletter]@[YourCompany].com" onto your Address Book as outlined in the New Subscribers information above.


  1. Scroll up to the message header.
  2. Get to the field where their name is listed, click the Berry button and then click Show Address.
  3. Select and copy that address to the clipboard.
  4. Go into Address Book and find the user.
  5. Select Save.
  6. Click to edit it, and then click the Berry button to add another email address.
  7. Paste it in and click Save.


  1. Click on Contacts in the left column.
  2. Click on Add Contact on the upper right-hand-side of the Contacts screen.
  3. Enter "[newsletter]@[YourCompany].com" in the Primary Email field.
  4. Click on Save.


  1. Click on the Contacts tab at the top of your account.
  2. In the left hand menu, click on Safe List.
  3. Enter "[newsletter]@[YourCompany].com" into the blank field.
  4. Click the Add button to the right of the field.


  1. Open the email.
  2. Click on the sender's email address and select "open in address book."
  3. Verify the sender's contact details.

For Outlook 2000 and Higher

  1. Open the email.
  2. Click on the Actions menu on the top of your email window.
  3. Choose Junk Email.
  4. Select Add Senders Domain and save "[newsletter]@[YourCompany].com" to your safe sender list.


  1. Open the email.
  2. Right-click the sender’s email address.
  3. Click "add to contacts" in the short-cut menu.
  4. Click "save and close."

Outlook Express (6+)

  1. Open the email.
  2. Left-click the sender icon, or right-click the sender’s name.
  3. Click "add to contacts."
  4. Click "save and close."

Mozilla Thunderbird

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
  4. Under the Contact tab, copy and paste the "From" address, "[newsletter]@[YourCompany].com" into the email dialogue box.
  5. Click OK.


  1. Click on the Addresses tab in the upper-left part of your account screen.
  2. Click on Add contact just under the Addresses tab.
  3. Enter "[newsletter]@[YourCompany].com" in the email field – the rest can be left blank, if desired.
  4. Click on Save at the bottom of the page. You should see a confirmation screen.
  5. Click Done in the upper left.
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